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Old Dec 31, 2019, 4:12 am
  #368  
lnyc007
 
Join Date: Nov 2011
Location: LA
Programs: hhonors, spg, flying blue, skymiles, aadvantage
Posts: 24
Originally Posted by lnyc007
I've just been chatting to their twitter team about a price match on booking.com and they have not been helpful.
I sent them screenshots and they came back to me saying the quote on booking was higher than the one in my screenshot (I checked again to see if the price had changed, it hadn't).
So I sent them the link to the booking.com page and they now tell me to call the Reservation center.
Not to mention one individual telling me to fill the online form after I mentioned twice that i hadn't yet made the reservation, so have no reservation number, so can't use the form...
So i ended up calling their reservation center and they continue to see a different rate than I see on booking.com and the rep told me they can't accept screenshots as evidence that i found a lower rate... he didn't offer any sort of solution either; "i'm not sure what to tell you" was his last words
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