Originally Posted by
gonebabygone
I appreciate that the consensus appears to be that I should be entitled to a refund.
However from what I gather from their limited English, the twelve (!) SN agents I have spoken to over the past week do not agree. I have tried other numbers (like the UK line) but I seem to be rerouted to the same unhelpful call center everytime.
Speaking to a 'supervisor' yielded no different result.
I can speak French so I will try that line when they open.
Aside from that, any other alternatives I should pursue? This seems patently unfair. Is SN typically this difficult to deal with?
Change your 1st flight either time wise, carrier wise or 1 day earlier, thats assuming you can and the fee to do so isnt alot. Otherwise buy a new tkt that will work with your 1st flight time
Im not surprised that they have refused to allow anything, I would expect a min of an hour that would be needed in order for them to work with me