FlyerTalk Forums - View Single Post - 25min flight change to SN flight - how to negotiate a change/refund?
Old Dec 30, 2019, 1:09 pm
  #14  
craz
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Join Date: Nov 1999
Posts: 24,153
Originally Posted by gonebabygone
I appreciate that the consensus appears to be that I should be entitled to a refund.

However from what I gather from their limited English, the twelve (!) SN agents I have spoken to over the past week do not agree. I have tried other numbers (like the UK line) but I seem to be rerouted to the same unhelpful call center everytime.

Speaking to a 'supervisor' yielded no different result.

I can speak French so I will try that line when they open.

Aside from that, any other alternatives I should pursue? This seems patently unfair. Is SN typically this difficult to deal with?
Change your 1st flight either time wise, carrier wise or 1 day earlier, thats assuming you can and the fee to do so isnt alot. Otherwise buy a new tkt that will work with your 1st flight time

Im not surprised that they have refused to allow anything, I would expect a min of an hour that would be needed in order for them to work with me
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