Originally Posted by
bbriscoe34
Yes, Yes and Yes. Now I'm thinking they mistakenly credited her drink onboard charge of $10 instead of the bag fee charge of $30.
Initiate the $20 at United or with Chase? I'm not sure I can dispute a partial charge with Chase, can I?
yes, you can do a partial chargeback. I’ve done it before.
proper procedure, per card agreement, is to first try to settle with merchant. That means calling UA or submitting a request online. If that doesn’t work, tten yes, a chargeback for the rest is appropriate.