First time at a CY. Toronto. Not terrible, but I had forgotten what grim, cheap hotels look like. Cheap fittings, nasty bedding, horrible toiletries, rough towels, no room service. Not sure where they are meant to fit in the portfolio but way below 4 points standard. Only stayed at two non-SPG hotels since the merger and realised why that is likely to remain the case.
I would give anything to have SPG back.
I have now also started asking all hotels to remove the Book of Mormon that they keep leaving in my rooms...