Originally Posted by
remymartin
Thanks, I hope you’ve had a nice week as well.
The front desk at Mövenpick Jumeirah Beach told me no points, no benefits. The phone agent at Grand Plaza Mövenpick Media City told me no benefits. I did not stay at either properties because of this.
Dear remymartin,
Thank you for your confirmation, I have shared your experience with our local teams and a reminder will be done.
As indicated previously, these hotels are participating in the programme.
I am sorry that you couldn't discover these hotels at this occasion, don't hesitate to let me know if you need assistance for a future booking.
I wish you a festive Holiday and remain at your disposal,
With my best regards,
Amy