FlyerTalk Forums - View Single Post - Need advice, I think I've been mistreated by AA on award flights
Old Dec 27, 2019, 10:37 am
  #13  
beachfan
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,302
Originally Posted by Old Key West
I must not have been clear. I added a lot for clarity, but that apparently backfired.

I made no change with BA. I asked no one for any changes. I didn't want any changes. That is the whole point. I didn't want to call BA, but I had to purchase seat assignments, as everyone who buys biz class with BA must do. That is the only outgoing call I made.

Also, there was no "offer" to make a change. It was done without my knowledge or approval. Then after it was done, I was forced to pay more.
I'm afraid that you did make a change with BA, you didn't initiate it but you accepted it. It wasn't "done" until you paid for it. Don't get me wrong, you shouldn't have to have an advanced degree in dealing with AA screwups, and we feel sympathy. But saying you made no change is not helpful to you.
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