Originally Posted by yyjregular

I was enjoying breakfast in the lounge with my family and one of the attendants presented us with a hand written card thanking us for our loyalty and telling us we were the customer of a the day. As a thank you we would be given 2000 points and she took my Bonvoy number. I'd never seen this before and thought it was a nice gesture. Three weeks have gone by and haven't seen the points for this or for the stay. I'm going to make a claim for the missing stay but was wondering if I should mention the "Customer of the Day" thing. Wondering if anyone else has had an experience like this and if the points actually posted. 2k points isn't going to make or break it for me so I'm not too worried and appreciated the gesture.