I have an upcoming J itinerary with some AA-marketed, JAL-operated segments in the middle of it.
- JAL said to call AA, so I did and booked seats. AA.com shows them.
- I noticed on ExpertFlyer that those seats are still...open.
- I call JAL, who patches in an AA agent in a 3-way call. AA says we have seats. JAL agent says we do not (but refuses to help). The JAL agent asks the AA agent to drop off of the call and then proceeded to bad mouth AA for not being "helpful" (
codeshares are a mess, but *maybe* JAL could be a little more helpful here).
I have not been able to figure out how to take my AA-provided JAL confirmation number to manage my booking (using any flight segment, marketed or operating flight number, or combinations of pax names).
Is there a way for me to get AA's computers to push the seat assignment request again to JAL? As far as I'm concerned, this is an atrocious experience for paid J (plus OWE).