Originally Posted by
goldtiger
Yeah, calling in naturally works best when wait times are low (ex: EXP/CK desks usually have low waits which makes it a bit more convenient)... but I'm sure if you're friendly & nice on the call as a GLD/Plat/PlatPro/etc. elite they'll make an effort to waive the phone fee if you explain why you called in vs. tried booking online.
Well, I do hope you are correct. But you, as CK, have your own group of agents as do EXP. AFAIK, all others go to the same group, just at different priorities in wait time. AND, those agents may have even less freedom than EXP/CK agents.