Immediate Diamond Comfort Upgrade with family
Appologies to start...I'm sure this question has been answered before, but after 30 mins of searching I can't find it!
I am Diamond and just purchased tickets to Florida for myself and the family (4 total in PNR). During booking, the flights I choose did say "Comfort Upgrade Available". Its been 2 hours since purchase that the reservation has still not upgraded. Has something changed on the number of pax that can be upgraded? I know you can only have 1 other on complimentary upgrade list, but I thought everyone in reservation got put in WU at time of ticketing if available? Am I wrong?