We're scheduled to stay in about two weeks. Yesterday I got an email from the hotel asking what time we would arrive and about our preferences. I replied later in the day, including asking them to make a reservation at a Kyoto temple we wanted to see. They responded this morning (unfortunately, it seems the temple wants more than two weeks notice). I also asked for something to show taxi drivers to make sure they drove us to the right place. They sent what looks like a Japanese Google maps screenshot.
This seems more responsive than others have reported.