FlyerTalk Forums - View Single Post - Award change to AA due to cancelled BA flight

Dec 22, 2019, 4:27 pm

#15

la2clt

Join Date: Sep 2001

Location: charlotte NC

Programs: AA EP

Posts: 573

Quote:

Originally Posted by PeterK

Thanks again for the help, everyone!

I called American and spoke with an agent just now. She put on hold to check, came back and said yes the "difference in taxes and fees" would be refunded. I assume there are notes associated with the PNR/ticket as she noted my wife was changed also without my saying so.

However, the instructions she gave me were to submit a request via the 'Share with us' generic link after flying. This isn't necessarily a confidence-inspiring process description. I suppose the way to do it is likely the 'Receipts and Refunds' link, but I wanted to see what your thoughts were on submitting after the fact or HUCA to try to do it now?

Use the refund request link and explain you were moved from a BA flight to an AA flight award due to a BA schedule change/cancellation and request the difference in taxes and fees. Done this a few times. You will get it within a week or 2.

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