Originally Posted by
evergrn
This has been resolved correct? Regency club now open and everything back to normal?
Stayed last night. Hotel seems to be normal operations with the exception of regency club had a scheduled closure from earlier this month until the week after Xmas for repairs.
Globalists offered a card for buffet breakfast in lieu of lounge, however we had to push for any benefits close to the overall lounge. We received them from the wonderful VIP manager, however it was embarrassing to have to negotiate and coordinate all this in front of my Guest of Honor who had a second room. We also had some minor snags upon usage, causing awkward confrontations with the bar/lounge manager and waitstaff.
Despite the club being closed for some time, the hyatt mobile app was still selling club rooms at the time of checkin. When we booked the day of arrival, Globalist hotline did not mention club closure despite us going out of our way to make guest of honor booking for this benefit. (not terribly surprising as no notice of closure on hyatt.com or mobile app)