Originally Posted by
PAL62V
A BA spokesman said: “Our own data shows customer satisfaction scores have increased, and continue to increase, as we deliver our £6.5bn investment for customers on new aircraft, new food, new lounges and new technology.
“We offer our customers a choice of cabins on all our flights, lounges for business class customers, free food for all long-haul flights and business class for short haul, and we are delighted to be able to offer our customers the most extensive network by any UK airline.”
There's that £6.5bn again. They must have spent it 10x over in marketing spin!