Originally Posted by
cesco.g
Yesterday's UA 2418 LAX-EWR was swapped from the 787-10 to a 789, resulting in loss of PE seats.
Would be interesting to learn how downgrades were handled.
Generally on "downgrade" due to plane swap, there is no
GG OVS but there would be a partial fare refund due. There might be an customer inconvenience compensation provided.