FlyerTalk Forums - View Single Post - Emergency landing in PHX?
View Single Post
Old Dec 17, 2019, 1:24 pm
  #15  
nearlysober
 
Join Date: Jun 2015
Location: Seattle, WA
Programs: Alaska Airlines
Posts: 659
Originally Posted by RetiredSFOATC
Is it better to just see how things go and ask someone at Alaska customer service for a voucher, or is it better to reserve something in a hotel somewhere, pay for it, and request reimbursement later.

... I think the airline should be transparent about it, and b) often the reason will dictate what sort of compensation people are entitled to.
I'd try my hardest to resolve the hotel situation now, you've got nothing but time to kill while you wait for the inbound aircraft and by the time you land, you won't want to deal with it. I've (thankfully) never experienced a full overnight delay that would require accommodations - but if your next flight out of SFO was on the same itinerary I'd think AS customer service would be able to see the missed connection and help plan for it now.

I also agree that transparency and information is the way to go with items like this. Lack of information only causes those impacted to speculate and assume the worst.
nearlysober is offline