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Thread: Hong Kong Consumer Council criticises airlines’ lack of transparency on compensation
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Old Dec 17, 2019 | 1:08 pm
  #8  
garykung
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Originally Posted by percysmith
Would be helpful if airlines spell it out, particularly in some CX outstations like EWR where staff just tell pax to fend for themselves.
FWIW - it is an airline's ultimate goal NOT to offer anything whenever possible.

So it is not a surprise to me that, not just CX, but every airline would dodge this.


Originally Posted by percysmith
Also, is "all measures that could reasonably be required" really so complicated to justify "depending on the circumstances"?
Montreal is not a declaration of rights, but compensation limitation. That's why it is written in a negative way to limit the compensability.

Originally Posted by percysmith
Montreal doesn't address cancellations either - for that you have to go to airline CoC.
Cancellation is still a form of delay.
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