Originally Posted by
garykung
And Montreal did specifies the impacted customers has the right to compensate unless the airlines all reasonable measures (or can't take any measures).
So the usual traffic restriction in the Mainland China will be an exception. Typhoon as well. But everything else is not.
Amend 17:19:
https://www.iata.org/policy/consumer...-full-text.pdf
"Article 19 — Delay
The carrier is liable for damage occasioned by delay in the carriage by air of passengers, baggage or cargo. Nevertheless, the carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures."
We know by precedent that this usually means food and drink, accommodation and transportation.
Would be helpful if airlines spell it out, particularly in some CX outstations like EWR where staff just tell pax to fend for themselves.
Also, is "all measures that could reasonably be required" really so complicated to justify "depending on the circumstances"?
Montreal doesn't address cancellations either - for that you have to go to airline CoC.