A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,407
A lot of the legacy SPG Ambassadors are in Austin, but some are overseas, IIRC including Singapore. The ones Marriott hired for the pilot program shortly before the merger AFAIK were further north in someplace like Omaha.
I would imagine that a lot of them work from home, although IIRC under Starwood those who were employed by the Austin call center but worked from home at the time were required to be in the same area code.