Wow this is a mess. Your brother should go to the TG transfer desk at ICN and plead with them to have the bag loaded on the TG flight to TPE. Otherwise he's going to miss the connection. Then AC is likely to pull the "we can only rebook you into award space, and we can't force OZ, BR, or TG to open award space" nonsense (I haven't searched for space, so don't know how much of a problem this would be). The alternative of flying without the bag is risky because it was never tagged over to TG, and AC doesn't fly ICN-TPE, and likely relies on contract staff there.
Originally Posted by
jsloan
If it were me, I would probably go to BKK and then file a claim with TG
The pax isn't going to BKK. It's a Fifth Freedom flight ICN-TPE.
I would be very concerned about TG accepting responsibility since the bag wasn't tagged to them.
I think we all agree, an experienced traveler would never have left the counter at PDX without getting the bags tagged all the way through.