Originally Posted by
cjwong88
The AV BOG-MUC departure schedule was moved up from 11:26PM to 12:40PM for me in April, so AV suggested to move my CUR-BOG departure up one day (I was on the 6:05PM to BOG), which I couldn't do. Should check your itineraries if you are going to MUC to see if you are affected (I got them to reschedule me on LH to FRA).
I'm surprised this was offered as I just got off the phone with them after getting cut off (for the 3rd time) and they say it's company policy to only rebook on AV for longhaul. They were offering alternate routes through LON, BCN, MAD which don't really work.
We still didn't settle anything as I couldn't get them to budge to rebook on LH and I got frustrated after getting cut off. Any tips for this?