Originally Posted by
skywalkerLAX
Sounds like AA/Hyatt don't want to leave any paper trail about this offer for one reason or the other.
On this, I completely empathize. These days, I will only discuss business over the phone, and emails/texts go through lawyers. I got burned by email/text once, and it will never happen again.
PS - for important business, it would only be on a landline.