Originally Posted by
acrophobia
That’s interesting; thanks. I’ve just been told by certain agents to make sure the complimentary box is unchecked whenever a UC is applied.
I've heard it both ways from agents. Both that you can only have one, and that you should have both to maximize your chances. I'm not sure we have a definitive answer here on FT. Seems like it should be something answerable, but there is a lot of misinformation about RUC/GUCs among the CSRs.