I would start with the website link - then escalate if necessary
Originally Posted by bhatnasx
Depending on the nature of your complaint letter, you may want to try to write a specific person at NW - I've had problems with regular NW customer service sometimes even understanding my situation, or they give me answers that are completely incorrect. Depending on your result from the regular NW customer service (and it's best to try them first as sometimes they will resolve the issue to your satisfaction), you may want to find out who the EVP of the department that your complaint was about and write them directly. You can figure out the address & who you should be contacting by using Hoovers & looking at the executive profiles on NWA.com.
But as everyone said above, it's best to try to go through the standard channels first.
I would try the website link first
RC