Originally Posted by
LeClubVirgin
Hi all, I booked a room and requested an upgrade as normal, however the hotel emailed and said there is an additional charge as it’s going from the top level room to a suite. They say they only upgrade from lower room category to higher room category. Is this normal or is this a consequence of the new suite night upgrade perk?
Normally not, with the exception of high end suites (presidential suite, etc). But it would be helpful to have the name of the hotel and the different room categories. We heard multiple times from Accor that there would be no downgrade of existing perks and, if what you report is linked with the introduction of the SNU, that would be a downgrade or it can be just another hotel who set up their own rules. So please share more details.