Tier point year extension query
Hi everyone,
I have a query on behalf of my wife.
She has 1390 tier points and her tier point collection ends tomorrow (8th Dec). We are flying on the 21st of Dec to New York which will give her enough tier points to achieve Gold.
She has phoned the silver executive club line three times and has been told three different things (!):
Firstly, she was told that a request had to be lodged to BA asking for a 2 week extension and she has to wait for the outcome as to whether she would indeed get an extension or not;
She was then told the second time that she did not have to do anything, that BA would give her an automatic extension given that she is flying within 2 weeks of her tier collection year ending;
And
Finally, that she cannot request or wait for an extension, that she has to phone BA after she has flown on the 21st, and ask for the tier points to be backdated.
Would anyone be able to shed some light, based on experience, which is the right answer?! It would be disappointing if she did not achieve Gold given that she is so close.
Thanks in advance.