Originally Posted by formeraa

Of course, you are making assumptions and I've heard airline agents make up all sorts of excuses. AS probably booked the passengers on the DL flight...I bet the DL reservations system confirmed it. Then, the DL agents found themselves in an overbooked situation and pulled up this passenger's info and decided to see if they could sent the passenger back to AS without paying IDB. Happens all the time...and the passenger has very little recourse except to shclep back to AS customer service.