Originally Posted by
LKC118
I am working to escalate my husband's application, per various postings here as well as the "contact us" links on the TTP website and in the past few weeks have run into new problems:
the general information phone number -
(877) 227-5511 is not a working number anymore.
The links for "Need Help" (https://ttp.cbp.dhs.gov/) and for "For help with Global Entry, NEXUS, SENTRI, FAST" (https://help.cbp.gov/app/answers/lis...ogram/search/1)
are both dead links.
One page on the CBP website that I now can't navigate back to states to "email us" using the link on the right hand side of this page - no such link exists.
MY QUESTION - Is anyone else running into similar issues? Does anyone have suggestions on how to successfully contact someone with TTP?
Stats -
Myself:
July 13 - Applied
July 18 - Conditional Approval
August 14 - Interview
August 15 - Approved
Husband:
July 13 - Applied
December 6 - still waiting, day 146
I have had success getting a response asking a question through their online submission system:
https://help.cbp.gov/s/questions?language=en_US. You will need your husband's PASSID, passport, etc., but given what you mentioned, CBP will not escalate as they are allowing themselves 180 days to process cases. Good luck.