Originally Posted by Aloomatar

Not sure if this should go in the GS benefits thread, or in the PlusPoints thread.

Previously GS had to call up and have an agent manually apply a GPU to an award flight. This took up to 30 mins at times and was cumbersome.

I just tried to apply some PlusPoints to an award ticket in the app, and it let me do it (40 points per person for TATL flight, to upgrade from XN to whatever becomes available). This is a pretty big improvement over an already nice benefit.