When you cannot claim a refund

• If you cancel your flight.
• If you are upgraded by us.
• If you are not suitable to sit in the seat type you have selected (according to CAA safety regulations) e.g. an exit row seat.
• If you choose to change your flight, you will be entitled to choose an equivalent seat on your new flight. If you change to a lower priced seat, we will be unable to refund you the difference.
• If you booked a British Airways operated flight through another airline, e.g. Iberia, and you change your flight, you will not receive a refund for the reserved seats and you will need to reserve and pay for seats again on the new flight.
• If it is more than 30 days since the completion of the last flight.