lorkers

Is there some magic trick to getting Virgin Atlantic redemption with Velocity points?

I've been trying for days: there appears to be plenty of redemption seats according to the VS website. But when I call Velocity the agent says there is no availability. I've tried several agents over several days, all with the same result.

I hang up, then I call up with another date, the agent hangs on the phone for ages and then says that the seats are 'Not Confirmed' by VS, and tells me there are no seats on that flights, so try another day.

I've spent about 3 hours on the phone, trying every date and flight over the course of two months, and got zilch. Which clearly can't be true.

I remember trying to do this a year or so back, with the same result, and the supervisor told the agent book the flights differently, which opened up all the availability. Any ideas what it is? I probably just need to troubleshoot what the Velocity call centre is doing wrong.