Originally Posted by
nmpls
While I actually agree airlines need to handle cases like this better, particularly by staffing CS more at airports and phones when disruptions are expected and I do think they should consider giving more help to people stranded at locations that aren't their origin, this seems a bit much.
On the flip side, airlines can't materialize more CS people out of thin air - and even if they could, there are a finite number of computer terminals at an airport to provide help.