Old Nov 30, 19, 12:21 pm
Join Date: Jan 2003
Posts: 3,198
I just did this last week. My driver forgot to turn off the trip after dropping me off. I couldn't find it in one of the "help" list, so I selected the closest one (I think it was something like problem with the trip). Within one hour, I got an email from a human and we exchanged a few emails....within a few hours after the trip, my credit card was refunded. It was really smooth.
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