Originally Posted by
EuropeanPete
Some just tell you to go screw, as happened both times I’ve tried this.
This is an area where people should sue. The replacement is for any Bonvoy member regardless if they have elite status. There are probably hundred of thousands of customers who paid a resort fee and did not get the required replacement. That's actually like a legit class-action lawsuit if anyone who is reading this wants to initiate it. It's probably a better case than the existing lawsuits against Marriott for resort/destination fees.