Oman air involuntary schedule change
My brother and his family are flying BKK-MCT-ATH. 737-Max business has seen a service reduction MCT-ATH resulting in a schedule change of 24 hours outbound and 44 hours inbound.
They cannot get us any closer to the original booking on WY metal.
Bro has spoken to them on the phone to request either a re-routing on QR or EK metal or a refund and has been refused both. He filled in forms and sent emails on 25th October asking for refund as per their terms. No response received. In total 4 emails have been sent over the past 5 weeks, including one to the CEO.
The original travel date is December 14th and flight prices for rebooking have also risen and continue to rise as this date rapidly approaches.
Does anyone have any idea on what else we can try to get Oman air to either rebook on one of their inter-airline partners or process a refund?