Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
I did. Last night, the "other department" was already closed, and agent A promised to check back in the morning and contact me before 10 am. But at around 3:30 am, the reservation got auto-cancelled and A never contacted me. I called and talked to agent B, who promised to check and call back. She did, but could not get the ticket confirmed. She sounded competent, though.