BA won't let me drop connecting flights... help please!
My wife and I have a holiday booked to California in January, We've booked club world GLA-LHR-LAX returning LAX-LHR-GLA. Since we made the booking in May, we've relocated to England and no longer require the GLA-LHR and LHR-GLA. I called BA and ask them to drop these flights from the itinery but was shocked to be told this is technically a cancellation and re-book exercise and would cost me upwards of £4,000! Makes no sense as I;m giving them back the flights which they can presumably resell to other passengers.
I've hit a brick wall with the contact centre so would appreciate any advice as to how I can escalate this within BA.
Also, if I really can't do anything about this, and do indeed travel to Glasgow to make the outbound flights, upon the return leg can I simply leave at Heathrow? To do so would require the staff at LAX to ticket our luggage to LHR only Would they do that?
Many thanks
MP