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Old Nov 25, 19, 11:55 pm
  #373  
invalyd
 
Join Date: Sep 2014
Location: SFO
Programs: Hyatt Globalist, Alaska 75k, Marriott Plat
Posts: 1,131
Originally Posted by keykoo View Post
Iím actually not convinced by problems are caused solely by elite checkouts. My room had still not been serviced when we returned around 5pm. They had all day to clean it which leads me to believe that understaffing is at least partially responsible.

I also noticed that the cleaning staff donít use carts or anything and only care tote bags with their supplies. They seem to need to return to the back to empty out trash and resupply after each room.
Wow, that is really absurd and borderline unacceptable for a property of this level. In contrast, this morning while checked in at Conrad Tokyo I went for a brief walk and my room was serviced within the hour I was gone without any prompting.
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