Originally Posted by
sbs2716g
Call n tell them that u need the points immediately to make another redemption. ask them to transfer to a supervisor.
Thanks,
Yes I have, my issue has been escalated, it has been prioritised, has been told everything under the sun and the fault is with the issuing location (ex-CPT so south african issue/delay needs to refund points).
I was just seeing if anyone else has been in a similar situation, where its almost three months since cancellation and their points have not been refunded.