Originally Posted by
Phaseshift
I picked up a Jeep wrangler in BUR airport location about two hours ago. I’m not quite satisfied with it, when I asked the agent there for a 4x4 he said this was the only one they have. So I decided to take it.
Can I exchange the car for another?
How can I check if there are other 4x4/awd available?
If I decide to go with another rental car company can I return this Jeep today without charge? If there is a charge how much?
From the first post:
(#7) Q: Can I exchange a car mid-way during a rental?
A: Yes you can, members have done it for various reasons, including but not limited to, mechanical problems, cigarette smoke, not liking the particular car, etc..
See this post below by member bocastephen for more detailed instructions on how to swap a car mid-rental.
Quote:
Here are the steps I've used:
1) return the car - tell the agent you are doing an exchange and do not close out the rental agreement, abbreviated as RA, (you may need to get aggressive here to make sure they're paying attention and don't close it by mistake). Make sure you don't forget anything in the old car - and make sure it's gassed full before returning.
2) go to whichever Aisle you are qualified for and pick out your new car, then lock the doors and take the keys
3) go to the service counter with your existing printed RA (if you have it) and tell them you want an exchange - if they give you grief about the new car type, remind them you're an EA/ES customer and you got the car from the Aisle to stop them from any upgrade charges or re-rates
4) take newly printed RA to the car and show it at the exit booth
Likely the only way to see what is available is go there unless you can find a number for the location. (Not likely)
If you return it you will have to pay for a day.
Did you have a 4x4 reserved or just Aisle access?