Originally Posted by
malgudi
This did not end well, here's how it unravelled (a tad detailed, so everybody has the full context)
tl;dr: Paid for PP, flew in E-, got $250 ETC mail on arrival. Is this par for the course? What can I do better next time?
- Couldn't checkin at the 24hr mark as "docs needed to be verified" (US passport, final destination Ghana)
What was the full ticket? Just curious, as the fare etc. is clearly a bit more complicated than just a SFO-EWR round trip.
That being said, you should be due a $500 ETC per GG OVS DOWNGRADE on SFO-EWR, plus a refund of the difference in fare since you paid for a higher cabin. Water under the bridge, but I also would have put up far more of a fuss whenever first assigned a seat not in the cabin paid for... that's simply outrageous behavior by UA and honestly remains a huge problem that downgrades are completely exempt from US IDB regulations and there is no EC261 equivalent.