I just arrived at this hotel and the check in process is pretty horrendous. Not really sure what’s going on but the lobby is full of people waiting to check in. I’ve been sitting here for the last 30m but it seems like others have waited a lot longer.
I booked using points and my baby is sleeping in the stroller so I don’t care as much, but I’d be pretty upset if I paid rack rates. Hopefully the rest of the week goes better.