Originally Posted by
gengar
They should have, but with e.g. concierge responses taking 4+ days, it's clear they're understaffed and need to get their act together. If this type of thing is going to bother you, strongly recommend delaying your stay until well past opening.
Unfortunately too late to rebook (30 days cancellation policy).
Oddly enough, I don't care about the suite there much, rather just the property being so flakey is annoying.
Do you guys feel this is worth a mention at check in or is it best to move on?