FlyerTalk Forums - View Single Post - 2020 MP changes — Will you switch loyalty programs? What program will you switch to?
Old Nov 18, 2019 | 2:05 pm
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kb1992
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Originally Posted by ContinentalFan
Initially, I thought AA or DL wouldn’t be interested in getting them, but I can see how it makes sense. If these flyers are angry or feel let down by United, even when DL and AA implement their own version of the program (spend rather than distance), the hope is that these UA emigrants will stay put.
Another possibility:

UA miscalculated by raising the bars for elites too high across the board. The arrogance pissed off lots of elites.

Many of them are profitable customers whom DL and AA would be happy to have.

It's much easier to lose a customer than gaining a new one. Not sure Kirby et co. understand this.
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