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Old Nov 17, 19, 3:18 am
Join Date: Jul 2008
Programs: BA Meltdown soft-landed Silver, OZ♦+ (BR/UA), B6 Mosaic, WoH♦, Mlife Noir, TR 7*
Posts: 5,099
Originally Posted by OsakaWino View Post
I'm surprised the concierge is taking so long with simple questions.

I emailed the generic address to ask for the room service menu and received a reply with the menu from a "Rooms Host" in about an hour. He asked for my reservation number, which I had not included in my email and after I sent it to him a couple of hours later I again received a reply with additional info on breakfast in about 2 hours.
Concierge responses are at ~4 days turnaround right now. Responses from other departments (like room reservations - not sure if the same as rooms host) are much faster.
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