FlyerTalk Forums - View Single Post - The good, the bad, and the ugly of American
Old Nov 14, 2019, 7:59 am
  #10  
GunsOfNavarone
 
Join Date: Aug 2009
Location: SLC
Programs: AA EXP, Marriott Plat
Posts: 616
The good (and they are very good- actually outstanding in this category):

* EXP desk for customer service for road warriors that have regular changes in their Y fare itinerary- nobody supports Y fare changes better than the EXP desk, not DL, not UA

The bad:

* putting lipstick on a pig (offering live steaming instead of seatback displays- bring your own device is doing fliers a favor NOT)

* CR7s ORD to SLC.... really?? over 1200 miles from major midwest business center to major west business center

The ugly:

*Race to the bottom with oasis seating... oasis seating is very, very ugly for those of us who fly AA over 150 domestic segments per year.... shows AA is really a LCC model with a nice international J/F product.... which means nothing for domestic road warriors.

Last edited by GunsOfNavarone; Nov 14, 2019 at 8:08 am
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