Old Nov 11, 19, 10:48 am
  #3  
Often1
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 48,093
Twitter works really well. You will still be dealing with a bot in the first round, but if you have a narrowly-defined problem and you make a narrowly-defined request, it is useful. I believe that if you don't get anywhere and respond, it makes its way to a human.

E.g., "I was charged $2 extra in wait time because the pickup time was incorrect. It reads 13:11 and was really 13:20. Please refund the $2"
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