Originally Posted by
supatight80
SPG and Starwood Hotels were 2 different things. Starwood (the hotels) was making money but not enough compared to competitors as it didnt have much of the "select" properties and that is where growth was.
SPG was the loyalty program and let's face it, the vast majority knows it was much better than MReward or else Bonvoy wouldnt be almost the exact copy as SPG. Noboby is saying it is perfect.
The intent is there, but the problem with Bonvoy is the execution. It really makes me wonder how 8:1 prefers Bonvoy when CS and corporate culture now is absolutely dismal compared to SPG.
Drawing a line between spg and Starwood Hotels is like arguing Bonvoy is different than Marriott. A semantic distinction of no value.
Select properties are a challenge because they may be located in remote areas, operate on lower margins etc. It is why you can routinely expect good service at a StR, but a CY or 4P is hit or miss. Also, I think a lot of legacy SPGers forget how horrible US Sheratons and 4Ps are; both property quality and sometimes management.
Originally Posted by
supatight80
Anyways people were with MR mainly because of the footprint. SPG members were with Starwood for whole different reasons
And this is the type of condescending statement that many of us find off putting.