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Old Nov 10, 19, 3:37 am
Join Date: May 2007
Location: LAX/KUL
Programs: UA 1K, AA EXP
Posts: 2,160
Thanks for the report. I did LAX-ZRH in J a couple months ago and didn't find the service to be annoyingly slow, though I was seated in the mini cabin (row 5). Couple additional pointers:

1. For future reference, you were entitled to use the UA Polaris lounge at LAX, which is far superior to the UA Club. Polaris lounge access is granted to UA Polaris customers at any point along their itinerary, or *A long-haul F/J customers at the departure airport of their long-haul flight.
2. Could you clarify whether you accessed the Senator lounge or the Business lounge in ZRH? Based on your profile (UA Silver) and class of service (J), you should not have had Senator lounge access, only Business lounge access.
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