Originally Posted by
InTheAirGuy
The Concierge overview is a joke. Today, most of them are unexperienced, you can't reach them, you get to a call centre where yuo wait on hold, and by the time they call you, your urgent need has long gone, and you've probably lost out on the opportunity you were trying to chase.
AC has pretty much destroyed the value.
UA is better. Always will be. Sugoi.